FAQs: Access Codes

Follow

What is an access code?

An access code is a six- or twelve-letter code used to gain access to your textbook's site and your teacher’s class. 

Note: Please contact your teacher to confirm the list of required materials for your class. 

 

How do I get an access code?

Access codes are usually located inside a new Vista Higher Learning textbook or textbook package on a card (scratch off the protective coating on the card to reveal code) or in a sealed envelope. 

If you don’t already have an access code, or if you purchased a used textbook that contains a used code, you can purchase a new code or textbook package with a new code at the Vista Higher Learning Online Store at http://vistahigherlearning.com/students/store/

If you purchased your code(s) via our Online Store, you should have received your code(s) on your order confirmation page, as well as via email delivery to the email address that you entered during the checkout process.

If your middle/high school provided your class materials, your teacher may provide you with a code that you can use to gain access to your textbook's site and your teacher’s class. Please contact your teacher for assistance.  

Note: Please contact your teacher to confirm the list of required materials for your class.

 

For how long does a code provide access?

The length of time for which a code provides access varies based on the textbook in use and the code purchased. Please refer to our policy document for details on length of life for standard code purchases.

 

What do I do if I lost my code?

Vista Higher Learning is not responsible for lost or stolen codes. Please refer to our policy document for details. New codes may be purchased at the Vista Higher Learning Online Bookstore at http://www.vistahigherlearning.com/students/store

If your class textbook was provided to you by your middle/high school, please contact your teacher for assistance.

 

What do I do if I can't read my code?

If you are not able to read your code after scratching off the protective coating, you have two options. If you can read at least four letters of your code, you may contact our customer service group for assistance call 1.800.269.6311 (Mon-Fri 9am-5pm EST). If you can read three or fewer letters of your code, you may email Vista Higher Learning's customer service group for assistance at info@vistahigherlearning.com. When contacting customer service, please provide proof of your code purchase. 

 

How do I redeem an access code?

Check out our getting started documentation for directions. You can also print a copy of our brief student registration instructions or the comprehensive student registration guide.

 

How many times can I redeem an access code?

Access codes can be redeemed one time. If you take a follow-up class using the same textbook, you can enroll in your teacher's course (as long as the code hasn't expired) using the same account in which you originally redeemed the access code.