Welcome to the Help Center for Educators

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Need help? You can find VHL Central technology and instructor resources designed to help you make the most of your Vista Higher Learning program. We have a wealth of materials whether you’re just getting started with your program on VHL Central or have been using Vista Higher Learning programs for years.

 

CONTACT US

  • Chat with an agent from your Supersite 3.0, Portales, Portails, or Senderos courses while...
    • creating or editing courses/sections
    • working in the Grades area
  • Submit a request for help 24/7.
  • Call us via phone.
    • Instructor/Teacher ONLY Line (US/Canada) - 800.922.6003
    • Main Support Line (US/Canada) - 800.248.2813
    • Main Support Line (All Countries) - 617.426.1469
  • Students can request help via the Help menu (while completing assignments in your 3.0 platform course).
    • Report a technical problem
    • Report a content problem
    • Chat with an agent 

 

GET LIVE HELP VIA CHAT

  • Mon-Thu 8:00am - 12:00am EST
  • Fri 8:00am - 10:00pm EST
  • Sat 11:30am - 8:00pm EST (School & Semester Start Only)
  • Sun 11:30am - 11:00pm EST

 

GET LIVE HELP VIA PHONE

  • Mon-Fri 8:00am - 9:00pm EST
  • Sat 11:30am - 8:00pm EST (School & Semester Start Only)
  • Sun 11:30am - 9:00pm EST

 

OBSERVED HOLIDAYS

Vista Higher Learning live support services are not available on a few holidays. You may submit requests for help on these days via our online request for help form. An agent will respond to your request during regular service hours.

  • New Year's Day (and the day before or after)
  • Memorial Day
  • Independence Day (July 4)
  • Thanksgiving (and the Friday after)
  • Christmas (and the day before or after)