Recommended Flash Settings for VHL Central

Follow

To insure proper functioning of VHL Central features (including Partner Chat*, Live Chat*, Audio record/play, video play), please complete the below steps to enable the recommended Flash settings in your browser of choice.

 

Chrome (version 60+)

  1. Open Chrome
  2. Copy and paste this link into the address field and hit enter: chrome://settings/content/flash
  3. Ensure “Allow site to run Flash” is enabled
  4. Ensure “Ask first” is disabled
  5. Add https://m3a.vhlcentral.com to sites under the “ALLOW” header
  6. Refresh the page.  Best to exit browser and restart.

For more information about Flash settings, refer to this article written by Google's Chrome Support team: 
https://support.google.com/chrome/answer/6258784 

 

 

Safari (version 11+)

  1. Click on Safari preferences
  2. Visit the Websites tab in the Preferences pane
  3. Click on the Adobe Flash Player plugin checkbox on the left
  4. On currently open websites "m3a.vhlcentral.com" should appear and user needs to select "On" from the dropdown menu
  5. Refresh the page.  Best to exit browser and restart.

For more information about Flash settings, refer to this article written by Adobe's Support team: 
https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html 

 

 

Firefox (version 55+)

  1. Go to Tools menu and select about:addons
  2. Select Plugins
  3. Shockwave Flash should show the latest flash version and the dropdown at the right should be set at “Always Activate
  4. Refresh the page. Best to exit browser and restart.

For more information about Flash settings, refer to this article written by Adobe's Support team: 
https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html

 

*For Partner Chat and Live Chat, you may also need to complete the troubleshooting steps found in article Resolving Connection Failure issues during Live Chat and Partner Chat